Introduction
Discover how to reward members of your loyalty program even more easily.
This section will guide you step-by-step through the new feature that allows you to add points or rewards to a user.
Choosing Your Customer
To start, go to the Users tab to access all your customers. Search for the desired profile, then click on it to open the customer’s detailed page.
At the top right of the customer page, you can find the User actions button, which allows you to add a reward or manually adjust the number of points awarded.
Adding a Reward
At the top left, click on User actions, then on Add a reward. You will then have the choice between:
Add a new reward
Add an existing reward
New Reward
At this stage, you can set up your rewards to offer a personalized reward to a specific customer.
You can choose from several types of rewards to offer:
Product: Buy X, get Y
Product
Gift voucher
Promo code
Free shipping
You can follow our guides to help you configure your rewards.
Existing Reward
Here, you can simply select an existing reward that you have already published on your site.
Points are not deducted automatically. If you decide to assign an existing reward, you will need to do it manually.
The unlocked reward email is not sent in this case
Adjusting Points
When you click on the User actions tab and then on Adjust points, you can add the number of points you want to award to your customer.
Restoring points after an order return
When a customer redeems their points for a reward (promo code, voucher, etc.), then uses that reward on an order they later return, the redeemed points are not automatically credited back to their account.
It's important to distinguish between two separate point movements, which don't follow the same rules when an order is returned:
Points earned on a purchase are removed automatically in the event of a return or refund (full or partial), provided the "Return management" option is enabled on your loyalty mission.
Points spent to obtain a reward are never credited back automatically, even if the order in which the reward was used is returned. There is no automation to reverse a point redemption.
To return the points to the customer, the adjustment is done manually:
Go to the Users tab.
Search for and open the profile of the customer concerned.
In the top right, click "User actions".
Select "Adjust points".
Enter the number of points the customer had redeemed for their reward, then confirm.
The customer's balance is updated immediately, and they can use their points again.
Note: if returns are frequent in your store, consider setting a "Points allocation delay" aligned with your return policy from your loyalty mission settings. This reduces manual adjustments on earned points.