Invite a team member
You can now invite your colleagues or your agency to access your Loyoly back office. Each invited person gets their own access, with their own email address and password.
If you have been invited to several Loyoly accounts (several brands or stores, or as an agency), you can also switch from one account to another without logging out.
Send an invitation
In your back office, click Settings at the bottom of the left-hand menu.
Click Users. You will see the list of people who have access to the account, with their Status, Role and Date added.
Click + Add a user, at the top right of the list.
Enter the Email address of the person you want to invite.
Click Send invitation. An Invitation sent confirmation message appears.
💡 For now, every invited person has Full access to the account. Role and permission management is coming soon: only invite people you trust.
What the invited person does
They receive an invitation email.
They click the link in the email.
They set their password.
They then have direct access to the account's back office.
Track, resend or cancel an invitation
Until the person accepts the invitation, they appear in the Users list with the Pending status. Once they have set their password, their status changes to Active.
On the row of a pending invitation, you can:
Resend the invitation: click the Resend button. The person receives a new email.
Cancel the invitation: click the three dots (⋮) on the right of the row, then Cancel invitation.
Switch from one Loyoly account to another
If you have been invited to several Loyoly accounts, click the account name at the bottom left of the back office (below Settings). You will find all the accounts you have access to: select the one you want to work on.
This is especially useful for:
brands that manage several Loyoly accounts (several countries, stores or banners);
agencies that work with several brands.
Frequently asked questions
The invited person did not receive the invitation email.
Ask them to check their spam folder. If they can't find it, click Resend on the row of their invitation, in Settings → Users.
I invited the wrong email address.
Cancel the invitation (⋮ → Cancel invitation), then send a new invitation to the correct address.
Can I choose what the invited person can see or edit?
Not yet: every invited person has full access. Role management will arrive in an upcoming update.
If the issue persists, contact our support team via the chat.